Immediate priorities
Protect the business while restoring service.
Describe the impact
What stopped working, who is affected, when it began, and what changed immediately before the failure?
Prevent the problem from spreading
If there are signs of compromise, data loss, overheating or electrical trouble, stop experimenting and preserve the current state.
Restore safely
We identify the fastest responsible recovery path—not merely the fastest button to press.
Find the cause
Once stable, we document what failed and what should change so the same outage does not become a tradition.