A managed relationship
What good IT management should provide
Understand the environment
Document systems, dependencies, risks, vendors and the business processes technology must protect.
Establish operational control
Monitoring, patching, identity, endpoint standards, backups, support processes and escalation paths work as a system.
Create a roadmap
Translate technical debt, lifecycle needs and business goals into a practical multi-year plan and budget.
Review and adapt
Measure service, revisit risk and adjust priorities as the company changes. Management is a cycle, not a setup project.